We want you happy with your Vixen Games Designs products.
If there is a print error or visible quality issue, the product will be replaced or a refund issued. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
CANCELLATIONS
All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production
Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
DAMAGED/QUALITY ISSUES
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
REFUNDS POLICY
PayPal: Any refunds processed will show back up in your Paypal account balance within 48 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 12 business days depending on your bank.